BlackWolf’s 3 Year Manufacturers Warranty

At BlackWolf, we take great pride in knowing that our products are created with strong materials and high-quality hardware. While we stand by the strength of our product, if a BlackWolf product has a defect within the first three years of original ownership due to workmanship, we promise to work with the customer to resolve it.

Always remember that sticks, rocks or any sharp objects have the potential to cause damage, and this is not something covered under BlackWolf Warranty. If you take care of your BlackWolf gear, it will take care of you. BlackWolf Warranty covers the original owner only and is not transferrable. The original warranty will not be inherited if the product has been purchased second-hand.

If you purchased from a retailer, please return your BlackWolf product to the store and they'll be able to kickstart the warranty process with you.

Frequently asked questions

I Purchased my BlackWolf product from a Retailer. How Do I Make a Return or Warranty Claim?

At BlackWolf, we want you to fall in love with your gear – the kind you’ll take on all your adventures for years to come.

If you picked up your BlackWolf product from one of our retail partners, whether in-store or online, and it’s just not what you expected, here’s what to do:

  • Contact the retailer you bought it from, with your proof of purchase (your receipt).
  • We’ll have one of our BlackWolf product experts assess the gear, either at the store or by having it returned to our team.
  • After the assessment, the expert will share the details with the retailer, who will get in touch with you about the next steps.

We're here to make sure your gear lives up to your expectations.

What does BlackWolf not cover under warranty?

While we’re proud of the durability and quality of our gear, there are a few things we don’t cover under warranty. These include, but are not limited to:

  • Damage from misuse or abuse (e.g. over-packing a hiking pack, using your gear in ways it wasn’t designed for)
  • General wear and tear
  • Mould or condensation damage
  • Damage from extreme weather
  • Repairs made by anyone other than trusted BlackWolf Repairers
  • Loss, theft, or misplacement
  • Not following the product instructions
  • Accidents or incorrect setup
  • Damage caused by insects, animals, or kids
  • Broken poles that aren’t directly related to manufacturing defects
  • Damage from jammed or snagged zippers, or using excessive force on them

A quick note on tents: Our tents are built for adventure, but they’re not meant to be permanent or semi-permanent structures. They’re designed to be portable and temporary – perfect for your outdoor trips!

Just a reminder: Our products are made to last, built with durable materials and high-quality hardware. But remember, they're designed for specific outdoor uses, so be sure to use them as intended and always stay aware of your surroundings when setting up or using your gear.

Do you offer repairs under warranty?

Absolutely! In some warranty cases, we’ll repair your product to restore it to full working condition, helping you get the most use out of your gear while keeping it out of landfill. When that’s the case, we’ll send your product to one of our trusted BlackWolf Repairers.

If your product qualifies for a warranty repair, BlackWolf will cover both the repair and shipping costs.

Why Do You Need to Inspect the Product or See Pictures?

When you make a warranty claim, we will ask you to send pictures of the damage or we may ask you to take your product to the store you purchased it from, where one of our BlackWolf product experts can assess it.

This helps us fully understand the issue and determine the best solution. We know our products inside and out, and while we’d always prefer to repair your gear and extend its life, we’re happy to arrange a replacement if necessary. Either way, we’re here to get your gear back in action as quickly and sustainably as possible—so you can get back to your next adventure, ready to explore.

Can I Register My BlackWolf Product for Warranty?

If you’ve purchased your BlackWolf gear directly from us at blackwolf.com.au, your warranty is already registered! No need to do anything extra.

If you bought your gear from a retailer, unfortunately, you can’t register it on our site. We recommend keeping your receipt or proof of purchase safe, or checking with the retailer if they have their own warranty registration process.

If you registered your warranty with us online in the past, rest assured - we’ve got your details on file.