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We know that delays are frustrating, and unfortunately, it's going to take us a little longer than usual to dispatch your order.
Our warehouse is currently closed for a stocktake, so there will be a temporary delay in dispatching orders. We anticipate that orders will resume dispatch from Monday, 28 September.
Once your order is on its way, we’ll send you an email with your tracking number. From there, you can follow your gear’s journey via Australia Post until it arrives at your doorstep. Your next adventure is just a package away!
We’re quick to get your gear on its way, but if you contact us right away, we might still be able to make a change. Give us a call at (02) 9552 6900 or email us at customerservice@blackwolf.com.au.
If it’s too late to modify your order, don’t worry—we’ve got a simple returns process in place, and you can choose the return option that works best for you. Here’s how it works.
Just a heads-up: Clearance and flash sale items are final sale, and we can’t cancel those orders once they’re placed. These items can only be returned if they qualify under Warranty. If you do need to cancel, we’ll offer store credit use in our online store as reimbursement, so you can find something else you love!
Absolutely! Just reach out to us via chat or at customerservice@blackwolf.com.au, and we’ll help calculate shipping costs based on your location and order. Let’s make it happen!
