Shipping Delays

We’re sorry, but your order is taking a little longer than expected to dispatch due to a high volume of orders. Our team is working hard to get your order on its way as soon as possible. We really appreciate your patience and understanding.

Our team will aim to process and dispatch your order within 5 business days.

  • Standard Shipping: $10 (free for orders over $150 or BlackWolf Loyalty Club members), delivered in 5-10 business days, after dispatch.

If you’re a BlackWolf Loyalty Club member, you’ll enjoy free Standard Shipping on every order—one of the many perks of being a member!

Frequently asked questions

How Can I Track My Order?

Once your order is on its way, we’ll send you an email with your tracking number. From there, you can follow your gear’s journey via Australia Post until it arrives at your doorstep. Your next adventure is just a package away!

Can I Change or Cancel My Order?

We’re quick to get your gear on its way, but if you contact us right away, we might still be able to make a change. Give us a call at (02) 9552 6900 or email us at customerservice@blackwolf.com.au.

If it’s too late to modify your order, don’t worry—we’ve got a simple returns process in place, and you can choose the return option that works best for you. Here’s how it works.

Just a heads-up: Clearance and flash sale items are final sale, and we can’t cancel those orders once they’re placed. These items can only be returned if they qualify under Warranty. If you do need to cancel, we’ll offer store credit use in our online store as reimbursement, so you can find something else you love!

Do You Deliver Outside of Australia?

Absolutely! Just reach out to us via chat or at customerservice@blackwolf.com.au, and we’ll help calculate shipping costs based on your location and order. Let’s make it happen!