Holiday Operating Hours
Our team is taking a short break over the Christmas period, so our office will be closed from Wednesday 25th December to Monday 30th December.
Have a happy, safe holiday break - wherever your outdoor adventure takes you!
We’re Here to Support Your Outdoor Adventures!
Whether you have a specific question about our products, need assistance with your order, or just want to chat, we’re here for you! Here’s how you can reach us:
- Live Chat: Need help straight away? Our team are around on live chat between 9.30am -3pm, Monday to Friday AEST. Just click the chat icon, and one of our team members will be happy to help you out!
- Social Media: Follow along and chat with us on Facebook, Instagram or LinkedIn. We love connecting with you and sharing in your adventures!
- Phone: Prefer to talk? Give us a call at (02) 9552 6900. Our friendly team is available from 9am to 5pm, Monday to Friday AEST, ready to help out.
- Email: Prefer to put it in writing? Drop us a message using the form below, and we’ll get back to you as soon as we can.
Handy Info You Might Need quickly:
- Frequently Asked Questions: Check out our list of FAQ's here
- Returns & Exchanges: If your order isn’t quite what you expected, we’re here to make it right! You can easily kick off a return via the Returns Request form. Please note: Both sale and Outlet items can only be returned if they qualify under Warranty.
- Warranty: Have a warranty-related question or issue? You can find all the info you need about our Warranty policy in one spot. If you purchased your BlackWolf product on blackwolf.com.au, please complete our Warranty Request Form.
- Shipping & Delivery: Want to know how and when your gear will reach you? Check out all the details here and stay in the loop.
Join the BlackWolf Loyalty Club
At BlackWolf, rewarding our loyal customers is something we love, so we've created a free Loyalty Club that allows us to do just that.
Join now (for free!) to get free standard shipping, 5% off your first order, earn loyalty points and get early access to our exclusive deals.