We’re Here to Support Your Outdoor Adventures!
Whether you have a specific question about our products, need assistance with your order, or just want to chat, we’re here for you! Here’s how you can reach us:
- Live Chat: Need help straight away? Our team are around on live chat between 9am -4pm, Monday to Friday AEST. Just click the chat icon, and one of our team members will be happy to help you out!
- Social Media: Follow along and chat with us on Facebook, Instagram, ShopApp or LinkedIn. We love connecting with you and sharing in your adventures!
Handy Info You Might Need quickly:
- Frequently Asked Questions: Check out our list of FAQ's here
- Returns & Exchanges: If your order isn’t quite what you expected, we’re here to make it right! You can easily kick off a return via the Returns Request form. Please note: Both sale and Outlet items can only be returned if they qualify under Warranty.
- Warranty: Have a warranty-related question or issue? You can find all the info you need about our Warranty policy in one spot. If you purchased your BlackWolf product on blackwolf.com.au, please complete our Warranty Request Form.
- Shipping & Delivery: Want to know how and when your gear will reach you? Check out all the details here and stay in the loop.
Join the BlackWolf Loyalty Club
At BlackWolf, rewarding our loyal customers is something we love, so we've created a free Loyalty Club that allows us to do just that.
Join now (for free!) to get free standard shipping, 5% off your first order, earn loyalty points and get early access to our exclusive deals.