We’re here to help

Got a question about your order, a return or your gear? Our friendly Customer Care team is ready to help you get back outdoors.

  • Send us a message anytime and we’ll get back to you as soon as we can: customerservice@blackwolf.com.au
  • Call us! We’re available 9am to 5pm AEST, Monday to Friday at 02 9552 6900

To help us help you faster, please have your order number handy, and include photos if you’re contacting us about a damaged or faulty item.

This might help answer your questions faster...

  • Frequently Asked Questions: Check out our list of FAQ's here

  • Returns & Exchanges: If your order isn’t quite what you expected, we’re here to make it right! You can easily kick off a return via the Returns Request form. Please note: Both sale and Outlet items can only be returned if they qualify under Warranty. 

  • Warranty: Have a warranty-related question or issue? You can find all the info you need about our Warranty policy in one spot. If you purchased your BlackWolf product on blackwolf.com.au, please complete our Warranty Request Form.

  • Shipping & Delivery: Want to know how and when your gear will reach you? Check out all the details here and stay in the loop.