Need some help? We’re here for you!
Got a question, need advice, or just want to chat through your options? Our team is ready to help — no scripts, no bots, just real people who know our products inside out.
Whether you’re planning your next trip, checking on an order, or looking for the right gear, we’ll point you in the right direction.
For any returns, please go to this page to begin your request: https://blackwolf.com.au/pages/returns
For any warranty requests, please go to this page to begin the process: https://blackwolf.com.au/pages/warranty
Please note: the form below is not the best place to send return or warranty requests.
Handy Info You Might Need quickly:
- Frequently Asked Questions: Check out our list of FAQ's here
- Returns & Exchanges: If your order isn’t quite what you expected, we’re here to make it right! You can easily kick off a return via the Returns Request form. Please note: Both sale and Outlet items can only be returned if they qualify under Warranty.
- Warranty: Have a warranty-related question or issue? You can find all the info you need about our Warranty policy in one spot. If you purchased your BlackWolf product on blackwolf.com.au, please complete our Warranty Request Form.
- Shipping & Delivery: Want to know how and when your gear will reach you? Check out all the details here and stay in the loop.
Join the BlackWolf Loyalty Club
At BlackWolf, rewarding our loyal customers is something we love, so we've created a free Loyalty Club that allows us to do just that.
Join now (for free!) to get free standard shipping, 5% off your first order, earn loyalty points and get early access to our exclusive deals.