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FAQs

At BlackWolf, we offer a wide range of camping equipment online and in-store to ensure you have everything you need for your outdoor adventures. Our collection includes tents, sleeping bags and camping chairs for your campsite.

Our travel equipment is designed to make your journeys hassle-free. From packable duffels to versatile travel backpacks, BlackWolf offers durable and functional gear for all your travel needs. Our Grand Teton Travel Bag Collection, for example, features plenty of features to keep you organised on the go.

BlackWolf offers a wide range of hiking equipment, including lightweight sleeping bags, hiking tents and backpacks. Our gear is designed to provide the perfect balance of warmth, weight, and durability, ensuring you can tackle any trail with ease.

We aim to make returns as easy as possible and offer a range of options including credit, Instant Exchange or Standard Exchange.

Please remember that clearance items from the BlackWolf Outlet can only be returned if they qualify under warranty. All items must be returned in their original condition with tags attached and in the original packaging.

When returning products, they must be packed inside a satchel, box or the original carton they arrived in. If the packaging is marked or in unsatisfactory condition, we may not accept your return.

Choosing the right camping equipment depends on your camping style, group size and weather conditions. Consider factors like the tent’s capacity, weight and ease of setup. If you need assistance, our team is here to help you find the perfect tent for your adventure.

Yes, we stand by the quality of our products. If a BlackWolf product has a defect due to workmanship within the first three years of original ownership, we promise to work with you to resolve it. However, damage caused by sharp objects or misuse is not covered under the BlackWolf Warranty. Our warranty covers the original owner only and is not transferable.

Yes, we do! If you’re interested in purchasing our hiking and camping equipment or any travel gear, contact us at customerservice@blackwolf.com.au with your location and order details, and we’ll calculate the shipping costs for you.

We offer free standard shipping to all our BlackWolf members and on orders over $150. If you’re not a member, there’s a flat shipping rate of $10.

At BlackWolf, we love rewarding our loyal customers for purchasing our camping equipment and other products. Join our free Loyalty Club to enjoy benefits like free standard shipping, 5% off your first order, loyalty points and early access to exclusive deals. Sign up today and start enjoying these perks!